Man and woman walking down street using a phone to provide customer feedback
Course on Demand

E-commerce Customer Experience and Service

Event Language: English

Optimize the way your business communicates across your different sales channels. Read more

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Elderly business owners in flower shop doing inventory.
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The Importance of Inventory Management for E-commerce

Event Language: English

Apart from cash flow, the smooth operation of your e-commerce store depends on proper inventory tracking and management. Read more

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How to Accept and Process E-commerce Payments

Event Language: English

Making it easy and accessible for customers to pay for their orders, you offer the flexibility and convenience that modern consumers demand. Read more

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A shipping plane, forklift carrying a shipping box, and shipping van on and around a laptop
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Shipping Processes and Options for E-commerce Businesses

Event Language: English

Determining the best shipping processes for your brand is an essential element of your online strategy. Read more

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Image with the word Return Policy and key words involving product returns
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E-commerce Returns Management

Event Language: English

Returned items affect your bottom line, so you must have a returns management plan to handle e-commerce returns with the least impact to profit margins. Read more

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Business woman sitting at desk doing her accounting
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Accounting for E-commerce

Event Language: English

Basic knowledge of e-commerce accounting lets you gauge your business health, plan for the future, and stay tax compliant. Read more

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Two diverse business owners in warehouse full of boxes smiling at the camera
Course on Demand

Introduction to Supplier Diversity & Certifications

Event Language: English

Certification is not a magic bullet for additional sales or even guarantee your business will win a federal contract, but it is a valuable way to pursue new opportunities. Read more

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A ink stamp with the word certified on it
Course on Demand

Supplier Diversity Certification Programs

Event Language: English

This module will help you gather details about the various supplier diversity certification programs offered in the United States. Read more

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Compass with the word opportunity being displayed
Course on Demand

Business Growth Opportunities for Diverse Suppliers

Event Language: English

This module will help you to identify the growth opportunities and avenues available for diverse suppliers. Read more

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Business man holding hand against head looking at financial statements
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Small Business Crisis Management: Managing Financial Disruptions

Event Language: English

You can prevent, prepare for and navigate business risks by taking simple steps. Read more

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Small Business Crisis Management: Managing Workplace Crises

Event Language: English

This module will review workplace misconduct, safety and violence risks that small businesses face and help you understand how to protect your company. Read more

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Customer holding phone leaving a business rating of 5 stars
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Small Business Crisis Management: Reputation Management

Event Language: English

A small business’s reputation is one of its most significant assets but also one of the most vulnerable. Read more

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